Refund & warranty policy

What is covered

Every product shows a warranty window (for example 7 days, 30 days or lifetime) and its own terms. If the delivered code, key or account stops working inside the window for a reason covered by those terms, you are entitled to a replacement or refund.

How to claim

• Open the order from My orders and press Open a warranty claim.
• Describe what happened. One open claim per order.
• An admin reviews the claim, usually within one business day.

Replacement first

If stock is available we issue a fresh code to the same order. The warranty clock restarts from the new delivery.

Refunds

When we cannot replace the item, we refund the full order amount to the original payment method. Refunds typically appear within 5–7 business days depending on your bank.

Not covered

• Failures reported after the warranty window has ended.
• Problems caused by actions the product terms ask you to avoid (for example, changing an account's recovery email, or redeeming a code outside its stated region).
• Change of mind after a code has been delivered.